v8k Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data v8k collects, why we collect it, how we use it, and the rights you hold over your own information as a player in Bangladesh.
Introduction
v8k ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in plain, formal language what information we collect from you when you register, deposit, play, or otherwise interact with v8k, how that information is stored and used, and the choices available to you regarding your own data.
By registering an account or continuing to use the v8k platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data in the manner described here. If you do not agree with any part of this Policy, you should discontinue your use of the v8k platform and contact us to request account closure.
This Policy should be read alongside v8k's Terms & Conditions and Responsible Gaming policy, both of which contain provisions that interact with how we manage player data.
Important: v8k will never sell, rent, or trade your personal data to third-party marketers. Data sharing with third parties is strictly limited to the categories described in the "Disclosure of Your Information" section of this Policy and only occurs where legally required or operationally necessary.
Information We Collect
v8k collects personal information from you in two principal ways: information you provide to us directly, and information we collect automatically when you use our platform. The categories below detail exactly what we collect and why.
Registration & Account Data
Full name, date of birth, gender, nationality, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh), email address, and phone number provided when you create your v8k account.
Payment & Financial Data
Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket wallet ID, Upay reference), and transaction timestamps. We do not store full card numbers or mobile banking PINs on our servers.
Identity Verification (KYC) Documents
Copies or scans of government-issued identity documents submitted during the KYC process — such as your Bangladesh National Identity Card (NID), passport, or driving licence — as well as proof-of-address documents. These are stored securely and accessed only by authorised compliance personnel.
Gaming & Betting Activity
Records of all games played, bets placed, bet amounts, wager outcomes, bonus usage, and session durations. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
Technical & Device Data
IP address, device type, operating system, browser type and version, screen resolution, session cookies, referring URL, and general geographic location derived from IP. This data helps us maintain platform security, detect fraud, and optimise our mobile-first experience for users across Bangladesh.
Communications & Support Records
Any messages, emails, or support tickets you send to v8k, including the content of those communications and our responses. These records are retained for quality assurance, dispute resolution, and regulatory purposes.
How We Use Your Information
v8k processes your personal data only for legitimate, defined purposes. We do not use your data for purposes incompatible with those disclosed below. The specific purposes for which we process your data are as follows.
Legal Basis for Processing
v8k processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contract performance: Processing necessary to deliver the services you have requested — including account management, payment processing, and access to gaming products — is carried out on the basis that it is required to fulfil our contractual obligations to you.
- Legal obligation: Processing required for KYC verification, anti-money laundering checks, age verification, and record-keeping obligations is carried out to comply with applicable legal requirements.
- Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of v8k's legitimate business interests, provided those interests are not overridden by your privacy rights.
- Consent: Processing for direct marketing communications is carried out only where you have given explicit consent. You may withdraw your consent at any time by contacting v8k support at [email protected].
Disclosure of Your Information
v8k does not sell your personal data. We may share your information with the following categories of third party, strictly on a need-to-know basis and subject to appropriate confidentiality obligations.
Payment Service Providers
We share transaction data with payment partners — including bKash, Nagad, Rocket, and Upay — solely to the extent required to process your deposit or withdrawal. These providers operate under their own privacy and security frameworks.
Identity Verification Services
Where third-party KYC or document verification services are used to validate your identity documents, we share only the minimum data required for that verification. Results are returned to v8k and the third party retains no ongoing access to your account data.
Regulatory & Law Enforcement Authorities
v8k may disclose personal data to government bodies, law enforcement agencies, or courts where required to do so by law, court order, or in connection with the detection or prevention of financial crime. We will notify you of such disclosure where legally permitted to do so.
Game & Technology Providers
Game studios and technology service providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive session identifiers required to deliver their games within the v8k platform. These providers do not receive your full personal profile and are bound by strict data processing agreements.
No cross-border data transfers without safeguards: Where any third party is located outside Bangladesh, v8k ensures that appropriate contractual safeguards are in place to protect the security and confidentiality of your personal data during any such transfer.
Data Retention
v8k retains your personal data for as long as your account remains active and for a defined period thereafter, depending on the category of data and applicable legal retention obligations.
- Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of each transaction to support financial audit trails and regulatory enquiries.
- KYC documents: Retained for a minimum of five years following account closure. Documents may be retained for longer periods where required by applicable law or where an investigation is ongoing.
- Gaming activity logs: Retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.
- Support communications: Retained for a minimum of two years following the closure of a support ticket or complaint.
- Marketing consent records: Retained for as long as your consent is active and for a reasonable period thereafter as evidence of consent management.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis.
Your Privacy Rights
As a v8k player, you have meaningful rights in relation to the personal data we hold about you. v8k is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at [email protected] with the subject line "Privacy Request".
Right of Access
You may request a copy of the personal data v8k holds about you, along with information about how it is being used. We will respond to verified access requests within 30 days.
Right of Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly within your v8k account settings, or contact support for assistance.
Right of Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that erasure requests may be declined where retention is required by law.
Right to Restrict Processing
In certain circumstances — such as where you contest the accuracy of data or object to processing based on legitimate interests — you may request that v8k restrict processing of your data to storage only while the matter is resolved.
Right to Data Portability
Where processing is based on your consent or on contract performance, you may request a structured, machine-readable copy of the personal data you have provided to v8k, so that it can be transferred to another service provider.
Right to Object
You may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, in which case v8k will assess whether its interests override your objection and respond accordingly.
Response timeline: v8k aims to respond to all privacy rights requests within 30 calendar days of receiving a verified request. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you of the extension in advance.
Data Security
v8k takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.
- SSL/TLS encryption: All data transmitted between your device and the v8k platform is encrypted in transit using industry-standard SSL/TLS protocols. The padlock icon visible in your browser confirms that your connection to v8k is encrypted.
- Data at rest: Personal data stored on v8k servers is encrypted at rest using strong encryption standards. Access to stored data is restricted to authorised personnel on a strict need-to-know basis.
- Access controls: v8k employees access player data only within role-defined permissions. Access to sensitive data such as KYC documents is logged and audited regularly.
- Password security: Account passwords are stored as irreversible cryptographic hashes. v8k support staff cannot view your password. If you forget your password, you must use the account recovery process — we will never send your password in plain text.
- Incident response: In the event of a personal data breach that poses a risk to your rights, v8k will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
While v8k takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying v8k immediately if you suspect unauthorised access to your account.
Minors & Age Restriction
The v8k platform is strictly intended for adults aged 21 years and above. v8k does not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that a player account has been registered by a person under 21, that account will be closed immediately and any associated data will be deleted or anonymised in accordance with applicable legal obligations.
21+ Only: If you are a parent or guardian and have reason to believe that a minor in your care has registered a v8k account, please contact us immediately at [email protected]. We will investigate promptly and take all necessary action.
Changes to This Privacy Policy
v8k reserves the right to update this Privacy Policy at any time. When we make material changes, the revised Policy will be published on this page with an updated effective date. For significant changes that materially affect your rights, we will make reasonable efforts to notify active account holders via their registered contact method.
Your continued use of the v8k platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how your data is being handled.
Contact & Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how v8k processes your personal data, please contact us using the details below. We are committed to addressing all privacy-related correspondence promptly and transparently.
Your Data Is Safe at v8k
Now that you understand how v8k protects your privacy, explore the full platform — cricket betting, live casino, slots, and more — all in BDT via bKash and Nagad, with SSL-secured transactions throughout.